"The person figured here is not an autonomous, rational actor but an unfolding, shifting biography of culturally and materially specific experiences, relations, and possibilities inflected by each next encounter (...) in uniquely particular ways." (Lucy Suchman, Human-machine reconfigurations: plans and situated actions, 2009, 281)
"Individuals need a “place” or a “space” in which to assemble and manipulate information resources for their own purposes, with flexible tools that they can adapt to their practices, skills, habits, and artistry."
"What is information overload? 27 instant messages. 4 text messages. 17 phone calls. 98 work emails. 52 personal emails. 76 email listserv messages. 14 social network messages. 127 social network status updates. 825 RSS feed updates. 30 pages from a book. 5 letters. 11 pieces of junk mail. 1 periodical issue. 3 hours of radio. 1 hour of television. That, my friends, is information overload."
"Knowledge workers do not carry much written information with them when they travel and rarely consult their filed information when working in their offices. Their desks are cluttered and seemingly function as a spatial holding pattern for current inputs and ideas." [186]
"It seems that knowledge workers use physical space, such as desks or floors, as a temporary holding pattern for inputs and ideas which they cannot yet categorise or even decide how they might use (...)" [p. 187]
"To be information literate, a person must be able to recognize when information is needed and have the ability to locate, evaluate, and use effectively the needed information. The information literate individuals are those who have learned how to learn” (ALA, 1998)More details and glossary in Guidelines on Information literacy for Lifelong learning (Final draft by Jesús Lau), namely difference between skills and competencies.
"(...) the terms partner and participant, may perhaps be regarded as the most inclusive of all as they construct the individual as a member of the research team and an active player in the research process."When addressing participants in a research, McKechnie et al (2006) suggest to use the words «participants» or «partners» since it acknowledges their active paper in the research process and denotes a more centralized role in the research than the use of words such as «subjects» or «objects» that distance the researched from the research. Also, there was a correlation with the data collection methods used where the participant label was used:
"The important role of the user or research participant was evident in the method section of some of the papers. Some data collection practices reported by authors were designed to bring, and were effective at bringing, researchers closer to users and capturing their perspectives. These included open-ended interviews, face-to-face interviews, close interaction over an extended period of time, audio-recording of interviews, full transcription of audio-recorded interviews and participant checking. Conversely, data collection practices such as transaction log analysis or the use of secondary survey data served to distance the researcher from the researched."The core of the paper is concerned not only with the labels a researcher uses, but how this labels might reflect how the researcher sees the participants. To be avoided, specially if one is using the qualitative paradigm, reports that address participants by numbers, by letters, by pie charts, etc., not giving voice to the participants.
"Either as individual institutions or a part of consortia, we are all working on improving existing (local) infrastructures and establishing new systems, but moving forward we need to be absolutely certain that these effort are all tightly-linked and easily interoperable (e.g. leveraging community protocols, suites of standards, etc). Infrastructure is used here to include people with appropriate skill sets, systems, standards and protocol suites, and even policy frameworks."
"A narrow and fairly sharply defined transition zone between two or more different communities. Such edge communities are typically species-rich. (Allaby 1998)" www.oup.com.au/orc/demo_glossary.aspx
"RICHARD DAWKINS: What has happened is that genetics has become a branch of information technology. It is pure information. It's digital information. It's precisely the kind of information that can be translated digit for digit, byte for byte, into any other kind of information and then translated back again. This is a major revolution. I suppose it's probably 'the' major revolution in the whole history of our understanding of ourselves."
"This study revisits managers who were first interviewed more than 10 years ago to identify their personal information management (PIM) behaviors. The purpose of this study was to see how advances in technology and access to the Web may have affected their PIM behaviors. PIM behaviors seem to have changed little over time, suggesting that technological advances are less important in determining how individuals organize and use information than are the tasks that they perform. Managers identified increased volume of e-mail and the frustration with having to access multiple systems with different, unsynchronized passwords as their greatest PIM challenges. Organizational implications are discussed."
in Kwon, D.; Oh, W. & Jeon, S. (2007). Broken Ties: The Impact of Organizational Restructuring on the Stability of Information-Processing Networks. Journal of Management Information Systems, vol. 24(1).
"Human extensibility and the implosion of the world on the individual (time-space compression) represent simultaneously opportunity and threat - the opportunity to communicate and engage in dialogue and commerce, and the threat of besiegement and incapacity to absorb or cope with relentless volumes of information calling for attention. Clearly, the temporal aspects of this problem require abilities to engage and disengage in one's connectivity to the world - to network selectively or to broadcast universally, as required."
"In this paper we describe information scraps -- a class of personal information whose content is scribbled on Post-it notes, scrawled on corners of random sheets of paper, buried inside the bodies of e-mail messages sent to ourselves, or typed haphazardly into text files. Information scraps hold our great ideas, sketches, notes, reminders, driving directions, and even our poetry."
"While we recognize that researchers have need for organizing and retrieving information and building archives to support their research, the results of our studies suggest that users in most work environments have different needs and priorities. A greater concern for such workers is the management of the growing volume and variety of ephemeral information that must be managed and utilized."
"Editors, email, and instant messaging were first widely used by students who later brought knowledge of their uses and effective practices into workplaces. Weblogs may make such a transition more quickly. We present a study of emergent blogging practices in a corporate setting. We attended meetings, read email, documents, and Weblogs, and interviewed 38 people loggers, infrastructure administrators, attorneys, public relations specialists, and executives. We found an experimental, rapidly-evolving terrain marked by growing sophistication about balancing personal, team, and corporate incentives and issues"
"In this paper we propose a theoretical mobile work support framework and use this framework to analyze four fundamental aspects of mobile work: mobile workers, mobile tasks, mobile context, and mobile technology. The key differences between office work support and mobile work are also highlighted."
"As we move away from studying laboratories, institutions, and sociotechnical networks to the more loosely coordinated technical exchanges that have begun to seem as important to scientific knowledge production and engineering work, an ecological view of knowledge re-emerges as a powerful metaphor for our discipline."
"We describe our research in progress that explores the use of personal information management (PIM) tools in time and attempts to establish temporal attributes of information. We report on a short field study undertaken to examine relations between tools and information life-cycle. We propose four information types: prospective, ephemeral, working and retrospective. We outline relationships between PIM tools, email and different types of information. We use this framework to explain problems observed with handling information."Wang, Y., van de Kar, E., and Meijer, G. (2005). Designing mobile solutions for mobile workers: lessons learned from a case study. In Proceedings of the 7th international Conference on Electronic Commerce (Xi'an, China, August 15 - 17, 2005). ICEC '05, vol. 113. ACM Press, New York, NY, 582-589:
"Based on recent literature of systems engineering, business engineering, information systems design, and project/process management, an analysis framework is presented that assesses the design approach of workforce solutions. An exploratory case based in the Netherlands was studied under the framework. The results indicate a need for a design approach that integrates "soft system thinking", collaborative business engineering activities, and process management strategy. The study provides a basis for further research to design mobile workforce solutions."
"The results of the fieldwork in Tokyo clearly demonstrate that the conventional understanding of mobility, rigidly confined to geographic aspects, does not suffice for grasping the diverse realities of dynamic work practices of contemporary professional workers, in particular mobile professionals. Their work practices exhibit not only an extensive geographical movement in daily work activities but also intense interaction with a wide range of people through both physical and virtual interaction means. They also show flexible operation as an independent unit of business that can be flexibly mobilized by the firms."
"(...) we proposed setting an integrative approach that sees mobility as a duality and thus facilitate the practice of theorisation on mobility; namely, studying both fluidity and stability in contemporary society and work organizations and understanding their mutual influences. The next step will be to test our arguments in various real-world contexts. We believe that field studies with rich and contextualized data on the actualities of mobile devices’ usage and on the kind of mobility we engage in are essential to fertilize this embryonic research field." Pica, Daniele & Kakihara, Masao (2003). The duality of mobility: understanding fluid organizations and stable interaction. ECIS 2003. Image by Monica Pinheiro, license CC BY-NC-SA (CC)
"This thesis aims to offer a theoretical foundation for the concept of mobility, particularly in contemporary work contexts. With support of information and communication technologies (ICTs) in general and mobile technology in particular, contemporary work activities are increasingly distributed and dynamically conducted in various locations. In such an emerging work environment, maintaining a highly level of ‘mobility’ is becoming critical for contemporary workers, particularly for mobile professionals. Based on the theoretical considerations on the concept of mobility, this thesis empirically explores the dynamic and heterogeneous nature of mobile professionals’ work practices.
(...)
The mode of mobility is characterised not only by extensive geographical movement but also by operational flexibility and intense interaction in mobile professionals’ dynamic work activities. Based on these theoretical and empirical discussions, this thesis aims: 1) to theoretically underpin our understanding of mobility in contemporary work contexts; 2) to offer empirically grounded implications for the post-bureaucratic, fluid organising of work; and finally 3) to advance the ongoing debate on the dynamic interplay of work, organisation, and technology."
"The study examined the administrative processes and requirements which had to be completed by the mobile citizens in these border areas. In doing this, it adopted the customers’ perspective, who wanted to reduce paper work and contacts with administrations. This study prepared the ground for the implementation of the trans-border eGovernment services that were able to improve the life of citizens wishing to move or take up activities in another Member State."(1) "The Mobility Case Study focused on municipalities of the Euregio Maas-Rhine, located at the point where the three countries Belgium, Germany and the Netherlands meet, on an area of nearly 11 000 km² and with a population of 3.7 million"
"I have been describing the context of work as a highly structured amalgam of informational, physical, and conceptual resources that go beyond the simple facts of who or what is where, when. Some of these resources are shared knowledge between participants, others have to do with the structure of the tasks a user is involved in and the different ways he or she has of coordinating the use of physical, informational and conceptual resources between himself, the work setting, and teammates."
"First, we must understand the factors which bias how people react to rich information spaces, loaded with entry points to more information. Second, we must unravel the complexities of the activity landscapes we interactively construct out of the resources we find and the tasks we have to perform. Finally, we must chart the diverse ways people coordinate their activity with their environment and with others."
"The rapid and accelerating move towards use of mobile technologies has increasingly provided people and organizations with the ability to work away from the office and on the move. The new ways of working afforded by these technologies are often characterized in terms of access to information and people anytime, anywhere. This article presents a study of mobile workers that highlights different facets of access to remote people and information, and different facets of anytime, anywhere. Four key factors in mobile work are identified: the role of planning, working in "dead time," accessing remote technological and informational resources, and monitoring the activities of remote colleagues. By reflecting on these issues, we can better understand the role of technology and artifacts in mobile work and identify the opportunities for the development of appropriate technological solutions to support mobile workers." [my bold]
"This is clearly the world of the contemporary mobile work mode. Mobile workers engage themselves in getting their job done not only at their formal offices but at various sites such as home, clients’ offices, hotels, moving vehicles and so on. Looking at their nature of work, there is no rigid boundary that determines whether inside or outside the office: anywhere can be their office. They permeate across “regions” and “networks.” In this sense, we can argue that mobile work is the fluid mode of working."
"(...) this review article examines the theoretical basis of the information overload discourse and presents an overview of the main definitions, situations, causes, effects, and countermeasures. It analyses the contributions from the last thirty years to consolidate the existing research in a conceptual framework, to identify future research directions, and to highlight implications for management." Eppler, Martin J. and Mengis, Jeanne (2005). A framework for information overload research in organizations. Image by Monica Pinheiro, license CC BY-NC-SA (CC).
"(...) personalize any video. Use Mojiti Spots to narrate your personal videos, add captions or subtitles in any language, or just comment on any scene to share your thoughts and opinions."
"No other institution eases global contacts and mobility of persons, goods, information and services as much as the state by guaranteeing standards for systems of representation. It is thus above all that the state creates spaces for certain purposes – only one of which is to let social life take place in a physical space in order to control it." (p.35)
"Frequentemente, a sociedade emergente tem sido caracterizada como sociedade de informação ou sociedade do conhecimento. Eu não concordo com esta terminologia. Não porque conhecimento e informação não sejam centrais na nossa sociedade. Mas porque eles sempre o foram, em todas as sociedades historicamente conhecidas. O que é novo é o facto de serem de base microelectrónica, através de redes tecnológicas que fornecem novas capacidades a uma velha forma de organização social: as redes."(p.19)
"[As redes] podem, ao mesmo tempo, ser flexíveis e adaptáveis graças à sua capacidade de descentralizar a sua performance ao longo de uma rede de componentes autónomos, enquanto se mantêm capazes de coordenar toda esta actividade descentralizada com a possibilidade de partilhar a tomada de decisões. As redes de comunicação digital são a coluna vertebral da sociedade em rede, tal como as redes de potência (ou redes energéticas) eram as infra-estruturas sobre as quais a sociedade industrial foi construída, como demonstrou o historiador Thomas Hughes." (p.18)
Dillon, Andrew (2000) Spatial semantics: How users derive shape from information space. Journal of the American Society for Information Science, vol. 51(6), pp. 521-528."The need for data stewardship is motivated by an awareness of an ongoing loss in informational content for data that results in the loss of usefulness of data over the long-term. This is captured in an oftenreferenced graph portraying ‘information entropy’ (Figure 1) that refers to the loss of information about the data collected to address a particular scientific question by a particular individual researcher subject both to ‘retirement’ and to ‘death’. The extended temporal dimension of preserving data for decades to centuries poses challenges for the design of metadata and long-term memory, of largescale databases and archives, and of technologies that support distributed collaboration." (p. 2)
"Due to increasingly short product realization cycles, there has been growing interest in more time efficient methods, including rapid prototyping and various usability inspection techniques. This paper will introduce "rapid ethnography," which is a collection of field methods intended to provide a reasonable understanding of users and their activities given significant time pressures and limited time in the field. The core elements include limiting or constraining the research focus and scope, using key informants, capturing rich field data by using multiple observers and interactive observation techniques, and collaborative qualitative data analysis. A short case study illustrating the important characteristics of rapid ethnography will also be presented."
"Desenvolvimento de sistemas de Informação é uma actividade de intervenção organizacional que inclui o Desenvolvimento de aplicações informáticas. Por sua vez, o Desenvolvimento Organizacional é também uma actividade de intervenção organizacional de âmbito mais alargado que poderá englobar o Desenvolvimento de Sistemas de Informação.
As figuras DSI.jpeg, DAI.jpeg, DO.jpeg e também as figuras DSIx.jpeg, DAIx.jpeg e DOx.jpeg ilustram as diferenças entre estas 3 actividades."
"The main finding of this research, however, is that personal information management is now distributed more evenly throughout the day. (...) In other respects, however, mobile technologies have created a paradox: information anxiety can be both lessened and fuelled. Anxiety may be eased by virtue of being always connectable, but this may further reinforce the need to be continually contactable. Furthermore, anxiety may be increased by the temptation to continually check or answer messages and through the need to clarify the meaning of shorter or ambiguous messages."
"tecnologias da informação, s.f.pl. [abrev. TI][Side note: recuperar discussão sobre um dos axiomas da comunicação «One cannot not Communicate», from Pragmatics of Human Communication: a study of interactional patterns, pathologies, and paradoxes (1967), Paul Watzlawick, Janet Helmick Beavin, & Don Jackson. A versão de que disponho é da Editora Cultrix, São Paulo, e a discussão deste axioma encontra-se nas pp. 44-47]
[en.] information technologies [abrev. IT]
[def.] Tecnologias necessárias para o processamento da informação ou, mais especificamente, o hardware e o software utilizados para converter, armazenar, proteger, tratar, transmitir e recuperar a informação, a partir de qualquer lugar e
em qualquer momento.
Nota: Embora nesta definição esteja incluída a componente de comunicação da informação, os desenvolvimentos actuais do multimédia e das telecomunicações, designadamente as redes de comp utadores e em especial a Internet, levaram à adopção generalizada do termo “tecnologias da informação e comunicação (TIC)”.
[v.tb.] tecnologias da informação e comunicação
tecnologias da informação e comunicação, s.f.pl. [abrev. TIC]
[en.] information and communication technologies [abrev. ICT]
[def.] Integração de métodos, processos de produção, hardware e software, com o objectivo de proporcionar a recolha, o processamento, a disseminação, a visualização e a utilização de informação, no interesse dos seus utilizadores.
[v.tb.] tecnologias da informação, telemática"
"It should be noted that this definition results in a broad interpretation of an ICT good and therefore an extensive classification. For output purposes, it is suggested that detailed categories be aggregated into the five broad categories recommended in the OECD paper, that is, telecommunications equipment, computer and related equipment, electronic components, audio and video equipment and other ICT goods.
It should also be noted that software products (including packaged software) are not included in this classification." (p. 42)
"(...) ICTs are general purpose technologies that can be used for a broad range of everyday activities." (p.11)
"“ICT goods must either be intended to fulfil the function of information processing and communication by electronic means, including transmission and display, or use electronic processing to detect, measure and/or record physical phenomena, or to control a physical process” (pp.88-89)
"Digital libraries are complex data/information/knowlege (hereafter information) systems that help: satisfy the information needs of users (societies), provide information services (scenarios), organize information in usable ways (structures), manage the location of information (spaces), and communicate information with users and their agents (streams)."
"The subject of mobile working has been studied by a number of academics and trade associations over the last few years. As the prevalence of individuals spending the majority of their work time in their homes or other non-office locations continues to rise, companies are becoming increasingly interested in the issues and effective practices associated with making these arrangements successful. While a significant amount of research has been done regarding the numbers of individuals who work remotely, the productivity savings associated with reductions in commuting time, office space, etc., only a small body of research has addressed the challenges facing individuals who work in mobile locations. These include issues around social isolation, technical support, performance management, career development, team effectiveness, employee retention, and work-life balance. This study, done in cooperation with the Economist Information Unit, surveyed over 350 mobile workers from 29 countries across Europe to better understand their perspectives and experiences."
"Personal Information Management (PIM) is the management of information (e.g. files, emails, and bookmarks) by an individual in support of his/her roles and tasks. Although PIM is practiced daily by millions of people, a research community has never been established. This SIG aims to provide an opportunity for researchers, students and designers who share an interest in the field to meet and discuss key issues. We hope the SIG will lay the foundation for an ongoing PIM research community."
Kanstrup, Anne Marie (2002, May). Picture the Practice—Using Photography to Explore Use of Technology Within Teachers' Work Practices [32 paragraphs]. Forum Qualitative Sozialforschung / Forum: Qualitative Social Research [On-line Journal], 3(2).
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Quando li a mensagem, não pensei que fosse verdade aquela coisa do «éter»... Tinha a ilusão que a Colónia voltaria a renascer... mesmo que noutro continente... Tenho saudades de uma conversa e de um livro que ainda não li... bem sei, "só aquele que está disposto a partir, e parte, se furta da paralesia dos hábitos" (H.Hesse) 
