August

More (digital) data about consumers / citizens should be synonym with increased ethical use behaviours, but is it? Image by Monica Pinheiro, license CC BY-NC-SA (CC).

Inforgs for The Edge Informavore

Food for though: discussions on The Edge have the transcript of a talk with Frank Schirrmacher, The Age of the Informavore ["The term informavore characterizes an organism that consumes information. It is meant to be a description of human behavior in modern information society, in comparison to omnivore, as a description of humans consuming food."], and short note to bring Luciano Floridi Inforgs to The Edge discussion.

Luciano Floridi (2009). The Philosophy of Information, its Nature and Future Developments. Special issue of The Information Society, dedicated to "The Philosophy of Information, its Nature and Future Developments", vol. 25(3):

"We become mass-produced, anonymous entities among other anonymous entities, exposed to billions of other similar inforgs online. So we self-brand and re-appropriate ourselves in cyberspace by blogs and facebook entries, homepages, youtube videos, and flickr albums. We use and expose information about ourselves to become less informationally indiscernible."

Inforg, connected informational organisms. Detailed explanation in Floridi, L. (2007), "A Look into the Future Impact of Ict on Our Lives", The Information Society, vol. 23(1), pp. 59-64.

"The most obvious way in which the new ICTs are re-ontologizing the infosphere concerns (a) the transition from analogue to digital data and then (b) the ever-increasing growth of our digital space."

"(...) a quieter, less sensational and yet crucial and profound change in our conception of what it means to be an agent. We are all becoming connected informational organisms (inforgs). This is happening not through some fanciful transformation in our body, but, more seriously and realistically, through the re-ontologization of our environment and of ourselves."

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Would like very much to connect to Leonor's thoughts about PI and listen to her reflections about it. Are you there?...

idiosyncrasies and information behaviour in teams

Hyldegård, J. (2009). "Personality traits and group-based information behaviour: an exploratory study" Information Research, 14(2) paper 402:

"(...) Many studies exist on information behaviour in groups or teams (e.g., Case 2007), and a number of influencing variables have been identified, such as role, complexity of work task and social cost. Building upon this previous research it is hypothesised that the mere group setting in focus here will influence as well as mediate between individuals’ personality traits and their information behaviour."

different perceptions of academic spaces

As a student, I don't review myself in the words of Tapscott. Maybe in most of my higher education I was very, very lucky. I did my bachelor in Macau (South of China), back in 1995-1998 and the majority of my teachers engaged with students in deep discussions and debates. Many times, the discussions continue outside the class room. Maybe because class-size (turmas) where around 30 people and not hundreds. But this should be viewed as anedotical evidence, since it is my own perception not based in any research, unlike the research based on the evidences collected by Tapscott in the US.

In my own life as student in the academic context, the questioning of our assumptions was the stage for our discoveries. Our teachers have done so in such a way, that we still maintain conversations today with some of them. The thousands of miles that separate us made the conversation fade, even though we could all communicate via CMC, makes me thing how important it is the social practice of face to face mentoring, so characteristic of academic spaces.

Later on, back to Portugal, following my 'licenciatura' (1999-2001), I moved to a pos-graduation (2001-2002), then a master (2002-2004) and now I'm on a PhD program (2006-2010) all in Portugal. I find the same engaging, the same will and open minds from the tutors and mentors with whom I cross. Some of the bonds that started in higher education later became business and work opportunities outside the educational system.

I agree that some things need to be changed, that the model needs perfecting, but I fail to see the end of Universities mainly because they are a gathering place where conversations can flow without restrictions, without our bias (seeing only what we want to see, is typical when each one of us is looking for information the web) and serendipity of finding what we did not know it existed happens through mentoring and exposition to contradicting views, of colleagues making questions that we did not knew how to ask, that otherwise would 'simple' be there 'invisible'.

Having access to all the courses information available, is not enough for all of us to become knowledgeable on those subjects. Like it's not enough to be able to access all the scientific databases to make a PhD. Even if we are independent learners (I wonder if we ever are!) we need to experience it, to articulate it, to try it out, to share it with others. Blogs, wikis, IM, and all the social tools that we have available, are great, and I've been using them for quite some time, and I'm longing even more for those moments where we can sit together, face to face, and articulate in a more encompassing language (where the non-verbal is the greatest part of our communication), where we are all hearing the same things, where we have the opportunity to read the silences, to articulate our discoveries, to let the unexpected and unlooked for emerge in the interactions.

The more I use technologies, the more I long for a place of real interaction with less noise and more meaningful interactions. With the people that I've come to know over the years over CMC and the continuing sense of friendship that grown out of it, comes also the frustration and the sorrow of not being able to be there to be part, to share special moments like this. We can flatten the world with ICT but our social relations are not substituted by «platforms». We still need to be able to live our relations with all our senses, not just by creating our digital identities and much less by disembodiment of our knowledge to resume it to bits of scattered information.

No! Information comes with the passion of long weaved and crafted social interactions that makes it much more than just words, images, sounds. Information comes with memories, with all the senses we have used in the distinct, the unique journeys that each one of us makes. Some of them come from having to know things that we wouldn't wont to look for. Even frustration, pain, losses, they are all needed to understand the information that surrounds us. And do not get me wrong. Technology is great. I'm a great enthusiast myself. But I do not think it should ever be used to justify short cuts of motivation and the need to find meaning that is not around the corner, ready to use (or to be bought). We live very assimetrical realities. What for some are fluent tools for others are handicaps, but they both have a very important place, and we should not afford loosing any of them. They are all needed. They are all part of a delicate ecology in our long history of learning.

For sure that the models in use can be perfected, but not the excuse of lack of tools for not making it, since they are at our finger tip disposal and we can (and are) bringing them to the academia (and the organizations and circles we are part of). That's also part of the privilege times we are witnessing. When we can all share tools as needed instead of having them imposed on us. Let us choose according to our needs, sculpting together the spaces of our learning.

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Thoughts on reading the provoking piece on the Edge: The Impending Demise of the University By Don Tapscott, that wrote the well known book «Growing up Digital: The rise of the Net Generation».

On scrapnotes and «technologizing» everything

Scrapings or information scraps are little notes that we take in a paper cloth table in a restaurant, a napkin, a post-it, the corner of a magazine or the newspaper, a notebook, but also in del.icio.us bookmarks, text files or whatever is at hand, at the moment.

Maybe the clue to understand scrapings lies not in developing new tools to add to the mash and proliferation of our bits of information, but in understanding that they are part of our own information behaviours for what works in given occasions. For me it seems more relevant to acknowledge it, and incorporate it as a practice that works for individuals, than to see it as a problem that needs a technological solution.

Scrapings are immediate. One takes note of it, with what one has at hand, and makes it immediately available to add meta data to a book we are reading, to glue at the fridge as a reminder or a grocery list that we later take with us, to note down a telephone or the name of the music passing on the radio, a research lead for later reflection, a visual signal, a temporary mark, making eliciting annotations on a paper we are reading, a drawing to complex or simple ideas. 

Imagine the time (and problems)  it would take for you to make a «simple» scraping in a web application (hardware + internet access + application initiation) while at the supermarket, talking with a colegue on the corridor, having a meal with friends, while driving (or stopping endlessly in IC19 ;)... 

Ever notice that in a rush moment, although people have their latest technology mobile phones, in order to exchange contacts either they jot down the contact in a piece of paper, or exchange presentation cards, or they dial the number they are given to stay with that record (and confirm they have noted the number correctly) and only later (if ever) they add more information to the plenty of available labels to fill in their sophisticated «contact managers»? 

Let alone the transferability and malleability of such notes, in the end is also about reliability. How many of us have lost your long time acquired contact details due to loss, robbery or malfunction of your telephones (or whatever gadget you used)? How many of us will be able to show our present pictures to our future grandchildren (even with all the available storing capacity, gadgets and backup practices)?... 

Makes us think about why with so many available technologies, with all the digital facilities that we have, paper production does not seem to be slowing down and the once envisioned «digital office» couldn't look further apart as paper seems to be the most reliable medium in our PIM (personal information management) practices. Maybe paper is still our long lasting backup and not the other way around.

For a deeper knowldge about scraping, there is a lot to reflect in the Haystack Group of MIT. See also tool: List.it and protocol for conducting observations for interested users.

Opportunities in information behaviour research

Vakkari, P. (2008). "Trends and approaches in information behaviour research" Information Research, 13(4) paper 361. [Available at http://InformationR.net/ir/13-4/paper361.html]

"Studies explaining how information behaviour is related to varying actions and contexts generating it, or how the use of various tools or services is related to information behaviour are necessary and can build on the categorizations mentioned. Both types of studies are needed."

infoplace or infospace needs for manipulation

Borgman, C. L. (2003). Personal digital libraries: Creating individual spaces for innovation. Paper presented at the NSF Workshop on Post-Digital Libraries Initiative Directions, Chatham, MA.:

"Individuals need a “place” or a “space” in which to assemble and manipulate information resources for their own purposes, with flexible tools that they can adapt to their practices, skills, habits, and artistry."

[PDF in D:/Phd/Bib - Info Spaces]

Information overload

Houghton-Jan, Sarah (2008). Being Wired or Being Tired: 10 Ways to Cope with Information Overload, Ariadne, Issue 56:

"What is information overload? 27 instant messages. 4 text messages. 17 phone calls. 98 work emails. 52 personal emails. 76 email listserv messages. 14 social network messages. 127 social network status updates. 825 RSS feed updates. 30 pages from a book. 5 letters. 11 pieces of junk mail. 1 periodical issue. 3 hours of radio. 1 hour of television. That, my friends, is information overload."

the knowledge worker information behaviour

Kidd, A. (1994). The marks are on the knowledge worker. In CHI '94: Proceedings of the SIGCHI conference on Human factors in computing systems, pages 186-191, New York, NY, USA. ACM Press:

"Knowledge workers do not carry much written information with them when they travel and rarely consult their filed information when working in their offices. Their desks are cluttered and seemingly function as a spatial holding pattern for current inputs and ideas." [186]

"It seems that knowledge workers use physical space, such as desks or floors, as a temporary holding pattern for inputs and ideas which they cannot yet categorise or even decide how they might use (...)" [p. 187]

Most of what the author talks, back in 1994, reasons with my own observations, namely what concerns clutter desks, use of floor space and sense of order out of (apparent) disorder corresponds with the descriptions and transcripts of what was observed 15 years ago.

PIM - 10 years after first study

Barreau, D. (2008). The persistence of behavior and form in the organization of personal information. Journal of the American Society for Information Science and Technology, vol. 59(2), pp. 307-317:

"This study revisits managers who were first interviewed more than 10 years ago to identify their personal information management (PIM) behaviors. The purpose of this study was to see how advances in technology and access to the Web may have affected their PIM behaviors. PIM behaviors seem to have changed little over time, suggesting that technological advances are less important in determining how individuals organize and use information than are the tasks that they perform. Managers identified increased volume of e-mail and the frustration with having to access multiple systems with different, unsynchronized passwords as their greatest PIM challenges. Organizational implications are discussed."

Information Scraps

Image and text from: Bernstein et al (2007). Information Scraps: How and Why Information Eludes our Personal Information Management Tools (in Submission version):

"In this paper we describe information scraps -- a class of personal information whose content is scribbled on Post-it notes, scrawled on corners of random sheets of paper, buried inside the bodies of e-mail messages sent to ourselves, or typed haphazardly into text files. Information scraps hold our great ideas, sketches, notes, reminders, driving directions, and even our poetry."

different PIM's for different Workers

Nardi, B. and Barreau, D. (1997). "Finding and reminding"revisited: appropriate metaphors for file organization at the desktop. SIGCHI Bull. 29(1), pp. 76-78.

"While we recognize that researchers have need for organizing and retrieving information and building archives to support their research, the results of our studies suggest that users in most work environments have different needs and priorities. A greater concern for such workers is the management of the growing volume and variety of ephemeral information that must be managed and utilized."

[self] information behaviour

... and postponed access to information space, in my research routines, made me decided to start registering my own information behaviours and disturbances i encounter, and strategies i follow.


Looking for information, or following a lead or a clue, depends on:

• the time/place where one is - different places allow different accesses to different spaces, namely information spaces (ex: if i was working in INETI and not in my house, i could have accessed the papers posted below. Instead, i have to leave a «to do» message to myself, with enough elements to recover it when I am back to INETI, or UMinho, or other place where i am granted access to that piece of information... or buy myself an entrance and have my own almost-independent-place password). What's different about my scenario experience in 2007 and that of someone 10 years ago? The time of access to information, the amount of information available, the tools, the infrastructure... the status of the work (in this case, the PhD work). Information space's time/place dependent.
• the tools one has at the moment (and the supporting infrastructure needed for the tools to work). Information space's tool dependent. Need to explore if this kind of information spaces might configure also opportunistic access to information.
  
• formato of the information (and the medium required to interpret the information). Information space's format dependent.
  
• previous information to access information - examples can include: passwords and user IDs, bookmarks, reference lists, memos... since not every information is readily available, sometimes we need other pieces of information to be able to access the information we want. Information space's access dependent.
  
• passing the information without having access to it - if one of the persons that has access to my blog, happens to be in a place where access is granted, this message might be confusing: here i am saying that i can not see something that i give the link, and yet, if that person clicks the link, might get the complete paper. Information space's mediation dependent.
  
• interpret and make sense of the information around - this kind of information is best observed when one person moves from one country to another one, with a different language. This was of critical importance in the case of expatriates, when they where assigned to another country [refer to BCP study]. Information space's [code]/language dependent.
• having previous knowledge - «Quem não sabe é como quem não vê». One can read all the words in a book and still not «see» the information contain in the book. Later, when one reads the book again with more knowledge on the book's subject, one can «see» the information while reading the very same words. Information space's knowledge dependent.

Following the above described cases, information spaces can depend on:

• time/place
• tool
• format
• access
• mediation
• [code] language
• knowledge
  

Whittaker, S. and Hirschberg, J. (2001). Research alerts: the character, value, and management of personal paper archives. interactions 8, 4 (Jul. 2001), pp. 11-16.

Gwizdka, J. (2000). Timely reminders: a case study of temporal guidance in PIM and email tools usage. In CHI '00 Extended Abstracts on Human Factors in Computing Systems (The Hague, The Netherlands, April 01 - 06, 2000). CHI '00. ACM Press, New York, NY, 163-164:

"We describe our research in progress that explores the use of personal information management (PIM) tools in time and attempts to establish temporal attributes of information. We report on a short field study undertaken to examine relations between tools and information life-cycle. We propose four information types: prospective, ephemeral, working and retrospective. We outline relationships between PIM tools, email and different types of information. We use this framework to explain problems observed with handling information."

Wang, Y., van de Kar, E., and Meijer, G. (2005). Designing mobile solutions for mobile workers: lessons learned from a case study. In Proceedings of the 7th international Conference on Electronic Commerce (Xi'an, China, August 15 - 17, 2005). ICEC '05, vol. 113. ACM Press, New York, NY, 582-589:

"Based on recent literature of systems engineering, business engineering, information systems design, and project/process management, an analysis framework is presented that assesses the design approach of workforce solutions. An exploratory case based in the Netherlands was studied under the framework. The results indicate a need for a design approach that integrates "soft system thinking", collaborative business engineering activities, and process management strategy. The study provides a basis for further research to design mobile workforce solutions."

Individual Differences in PIM

Gwizdka, Jacek & Chignell, Mark (2007). Individual Differences in Personal Information Management. in Jones, William & Teevan, Jamie, (Eds.), Personal Information Management. University of Washington Press:

(Gwizdka & Chignell, 2007, p. 11)

Note: already have Personal Information Management!

mobile ICT and effect on information overload

Above model in Allen, D.K. & Shoard, M. (2005). Spreading the load: mobile information and communications technologies and their effect on information overload . Information Research, 10(2), paper 227:

"The main finding of this research, however, is that personal information management is now distributed more evenly throughout the day. (...) In other respects, however, mobile technologies have created a paradox: information anxiety can be both lessened and fuelled. Anxiety may be eased by virtue of being always connectable, but this may further reinforce the need to be continually contactable. Furthermore, anxiety may be increased by the temptation to continually check or answer messages and through the need to clarify the meaning of shorter or ambiguous messages."