losses in «information transitions»: time, errors, sync

Example of information loss in «information transitions». Actual high mobility of healthcare workers to collect data on tuberculosis patients. IS applied research solution: capturing information (almost) directly to PDA. Still have to be entered by workers, but after collected through the PDA stays in digital form and is apt for transfer to other IS.

"Under the old patient tracking system, a team of four healthcare workers would visit more than 100 health care centers and labs twice a week to record patient test results on paper sheets. A couple of times a week, they returned to their main office to transcribe those results onto two sets of forms per patient -- one for the doctors and one for the health care administrators.

From start to finish, that process took an average of more than three weeks per patient. There was also greater potential for error because information was copied by hand so many times.

With the new system, health care workers enter all of the lab data into their handheld devices, using medical software designed for this purpose. When the workers return to their office, they sync up the PDAs with their computers. " [taken from Harvard-MIT Health Science and Technology News & Events, Researchers use handheld devices to monitor TB patients in Peru]

(antecipating) Place in mobile work

Brown, B. and O’Hara, K. (2003). Place as a practical concern of mobile workers. Environment and Planning, A 35, pp. 1565–1587:

"Mobile workers often need to configure their activies to take account of the different places they find themselves. This can involve considerable ‘juggling’ of their plans, humble office equipment, and their co-workers. In turn mobile workers change places, as they appropriate different sites for their work. Specifically, technology allows for the limited re-appropriation of travel and leisure sites as places for work (such as trains and cafés). Time is also an important practical concern for mobile workers. While mobile work may be seen as relatively flexible, fixed temporal structures allow mobile workers to ‘accomplishment synchronicity ’ with others."

Homo mobilis

Rich Ling disponibilizou as ligações para os capítulos do relatório especial do Economist sobre Mobile Communication:

• Nomads at last
• Working from anywhere
• The new oases
• Family ties
• Location, location, location
• A world of witnesses
• Homo mobilis

• Author interview
• Sources and acknowledgments

Inscrevi-me no Grupo «Mobile Communication» e através do link de um dos membros (Carsten Sørensen) do qual já tinha conhecimento através de artigos publicados, fui dar à Research Network for Mobile Interaction & Pervasive Social Devices.

From Stationary Work Support to Mobile Work Support

Yufei Yuan & Wuping Zheng (2005). From Stationary Work Support to Mobile Work Support: A Theoretical Framework. International Conference on Mobile Business (ICMB'05), pp. 315-321:

"In this paper we propose a theoretical mobile work support framework and use this framework to analyze four fundamental aspects of mobile work: mobile workers, mobile tasks, mobile context, and mobile technology. The key differences between office work support and mobile work are also highlighted."

emerging work practices of mobile professionals

Masao Kakihara (2003). Emerging Work Practices of ICT-Enabled Mobile Professionals. PhD thesis submited to the Department of Information Systems, London School of Economics and Political Science, University of London.

"This thesis aims to offer a theoretical foundation for the concept of mobility, particularly in contemporary work contexts. With support of information and communication technologies (ICTs) in general and mobile technology in particular, contemporary work activities are increasingly distributed and dynamically conducted in various locations. In such an emerging work environment, maintaining a highly level of ‘mobility’ is becoming critical for contemporary workers, particularly for mobile professionals. Based on the theoretical considerations on the concept of mobility, this thesis empirically explores the dynamic and heterogeneous nature of mobile professionals’ work practices.

(...)

The mode of mobility is characterised not only by extensive geographical movement but also by operational flexibility and intense interaction in mobile professionals’ dynamic work activities. Based on these theoretical and empirical discussions, this thesis aims: 1) to theoretically underpin our understanding of mobility in contemporary work contexts; 2) to offer empirically grounded implications for the post-bureaucratic, fluid organising of work; and finally 3) to advance the ongoing debate on the dynamic interplay of work, organisation, and technology."

Europe cross-border transitions

A case study (1) that run between 2004 & 205, illustrates other information needs that occur during the cross border transitions faced by mobile European workers. The case under analysis concerns geographic terrestrial mobility and mobility formalities for different countries, hence legal and process country frameworks (Government Level).

In order to solve bureaucratic workers loss of time, the study managed to elicit the needed requirements for civil data information about individuals to «move» between countries. More details on the project in
IDABC - Case Study in the Euregio: Reducing the administrative burden:

"The study examined the administrative processes and requirements which had to be completed by the mobile citizens in these border areas. In doing this, it adopted the customers’ perspective, who wanted to reduce paper work and contacts with administrations. This study prepared the ground for the implementation of the trans-border eGovernment services that were able to improve the life of citizens wishing to move or take up activities in another Member State."

(1) "The Mobility Case Study focused on municipalities of the Euregio Maas-Rhine, located at the point where the three countries Belgium, Germany and the Netherlands meet, on an area of nearly 11 000 km² and with a population of 3.7 million"

mobile worker

Perry, M., O'hara, K., Sellen, A., Brown, B., and Harper, R. (2001). Dealing with mobility: understanding access anytime, anywhere. ACM Trans. Comput.-Hum. Interact. 8(4), pp. 323-347:

"The rapid and accelerating move towards use of mobile technologies has increasingly provided people and organizations with the ability to work away from the office and on the move. The new ways of working afforded by these technologies are often characterized in terms of access to information and people anytime, anywhere. This article presents a study of mobile workers that highlights different facets of access to remote people and information, and different facets of anytime, anywhere. Four key factors in mobile work are identified: the role of planning, working in "dead time," accessing remote technological and informational resources, and monitoring the activities of remote colleagues. By reflecting on these issues, we can better understand the role of technology and artifacts in mobile work and identify the opportunities for the development of appropriate technological solutions to support mobile workers." [my bold]

They also talk about facets... connect with entry on facets.