"What is information overload? 27 instant messages. 4 text messages. 17 phone calls. 98 work emails. 52 personal emails. 76 email listserv messages. 14 social network messages. 127 social network status updates. 825 RSS feed updates. 30 pages from a book. 5 letters. 11 pieces of junk mail. 1 periodical issue. 3 hours of radio. 1 hour of television. That, my friends, is information overload."
"The person figured here is not an autonomous, rational actor but an unfolding, shifting biography of culturally and materially specific experiences, relations, and possibilities inflected by each next encounter (...) in uniquely particular ways." (Lucy Suchman, Human-machine reconfigurations: plans and situated actions, 2009, 281)
Sep 22, 2008
Information overload
ethics
Sep 15, 2008
the knowledge worker information behaviour
"Knowledge workers do not carry much written information with them when they travel and rarely consult their filed information when working in their offices. Their desks are cluttered and seemingly function as a spatial holding pattern for current inputs and ideas." [186]
"It seems that knowledge workers use physical space, such as desks or floors, as a temporary holding pattern for inputs and ideas which they cannot yet categorise or even decide how they might use (...)" [p. 187]
Sep 12, 2008
IS & ethnographic research
Aug 12, 2008
Information Literate & Logo
"To be information literate, a person must be able to recognize when information is needed and have the ability to locate, evaluate, and use effectively the needed information. The information literate individuals are those who have learned how to learn” (ALA, 1998)More details and glossary in Guidelines on Information literacy for Lifelong learning (Final draft by Jesús Lau), namely difference between skills and competencies.
Jul 4, 2008
on the use of «labels» for writing research
"(...) the terms partner and participant, may perhaps be regarded as the most inclusive of all as they construct the individual as a member of the research team and an active player in the research process."When addressing participants in a research, McKechnie et al (2006) suggest to use the words «participants» or «partners» since it acknowledges their active paper in the research process and denotes a more centralized role in the research than the use of words such as «subjects» or «objects» that distance the researched from the research. Also, there was a correlation with the data collection methods used where the participant label was used:
"The important role of the user or research participant was evident in the method section of some of the papers. Some data collection practices reported by authors were designed to bring, and were effective at bringing, researchers closer to users and capturing their perspectives. These included open-ended interviews, face-to-face interviews, close interaction over an extended period of time, audio-recording of interviews, full transcription of audio-recorded interviews and participant checking. Conversely, data collection practices such as transaction log analysis or the use of secondary survey data served to distance the researcher from the researched."The core of the paper is concerned not only with the labels a researcher uses, but how this labels might reflect how the researcher sees the participants. To be avoided, specially if one is using the qualitative paradigm, reports that address participants by numbers, by letters, by pie charts, etc., not giving voice to the participants.
This is one of the differences that might be an issue when presenting my research in an engineers context. They might say that I used a lot of quotations and little aggregated information. Also, it may reflect how I see the world of engineers: my pre-conceptions of what it is expected of my research in the context of the Department I'm going to present my PhD.
Jun 27, 2008
The Petabyte Age
So where is the method? The scientific rigour? If what they state was true, than scientist would be obsolete. Scientific method is not only about finding correlations in data. The scientific method allows for a number of triangulations: data, methods & theory. Scientific method starts from choosing what kind of data to look for, how to collect it, how to analyze, how to interpret the data.
Anyhow, it shows that the perception that having access to large amounts of data can suffice to make science :S
Apr 17, 2008
Infrastructure for interoperability
"Either as individual institutions or a part of consortia, we are all working on improving existing (local) infrastructures and establishing new systems, but moving forward we need to be absolutely certain that these effort are all tightly-linked and easily interoperable (e.g. leveraging community protocols, suites of standards, etc). Infrastructure is used here to include people with appropriate skill sets, systems, standards and protocol suites, and even policy frameworks."
Apr 15, 2008
Homo mobilis
- Nomads at last
- Working from anywhere
- The new oases
- Family ties
- Location, location, location
- A world of witnesses
- Homo mobilis
Apr 3, 2008
Tracking Transition
Mar 16, 2008
memex
Mar 8, 2008
ecotone
Define: ecotone
"A narrow and fairly sharply defined transition zone between two or more different communities. Such edge communities are typically species-rich. (Allaby 1998)" www.oup.com.au/orc/demo_glossary.aspx
Feb 28, 2008
genetics as «pure information»
"RICHARD DAWKINS: What has happened is that genetics has become a branch of information technology. It is pure information. It's digital information. It's precisely the kind of information that can be translated digit for digit, byte for byte, into any other kind of information and then translated back again. This is a major revolution. I suppose it's probably 'the' major revolution in the whole history of our understanding of ourselves."
Feb 25, 2008
PIM - 10 years after first study
"This study revisits managers who were first interviewed more than 10 years ago to identify their personal information management (PIM) behaviors. The purpose of this study was to see how advances in technology and access to the Web may have affected their PIM behaviors. PIM behaviors seem to have changed little over time, suggesting that technological advances are less important in determining how individuals organize and use information than are the tasks that they perform. Managers identified increased volume of e-mail and the frustration with having to access multiple systems with different, unsynchronized passwords as their greatest PIM challenges. Organizational implications are discussed."
Feb 21, 2008
downsizing & (in)communication at work
in Kwon, D.; Oh, W. & Jeon, S. (2007). Broken Ties: The Impact of Organizational Restructuring on the Stability of Information-Processing Networks. Journal of Management Information Systems, vol. 24(1).
Jan 10, 2008
implosion of the world on the individual
"Human extensibility and the implosion of the world on the individual (time-space compression) represent simultaneously opportunity and threat - the opportunity to communicate and engage in dialogue and commerce, and the threat of besiegement and incapacity to absorb or cope with relentless volumes of information calling for attention. Clearly, the temporal aspects of this problem require abilities to engage and disengage in one's connectivity to the world - to network selectively or to broadcast universally, as required."
Jan 9, 2008
Information Scraps
"In this paper we describe information scraps -- a class of personal information whose content is scribbled on Post-it notes, scrawled on corners of random sheets of paper, buried inside the bodies of e-mail messages sent to ourselves, or typed haphazardly into text files. Information scraps hold our great ideas, sketches, notes, reminders, driving directions, and even our poetry."
Jan 4, 2008
Recover list - on campus:
different PIM's for different Workers
"While we recognize that researchers have need for organizing and retrieving information and building archives to support their research, the results of our studies suggest that users in most work environments have different needs and priorities. A greater concern for such workers is the management of the growing volume and variety of ephemeral information that must be managed and utilized."
Dec 15, 2007
crossing organizational spaces
"Editors, email, and instant messaging were first widely used by students who later brought knowledge of their uses and effective practices into workplaces. Weblogs may make such a transition more quickly. We present a study of emergent blogging practices in a corporate setting. We attended meetings, read email, documents, and Weblogs, and interviewed 38 people loggers, infrastructure administrators, attorneys, public relations specialists, and executives. We found an experimental, rapidly-evolving terrain marked by growing sophistication about balancing personal, team, and corporate incentives and issues"
Dec 6, 2007
From Stationary Work Support to Mobile Work Support
"In this paper we propose a theoretical mobile work support framework and use this framework to analyze four fundamental aspects of mobile work: mobile workers, mobile tasks, mobile context, and mobile technology. The key differences between office work support and mobile work are also highlighted."
ANT and Integration of Knowledge
"As we move away from studying laboratories, institutions, and sociotechnical networks to the more loosely coordinated technical exchanges that have begun to seem as important to scientific knowledge production and engineering work, an ecological view of knowledge re-emerges as a powerful metaphor for our discipline."
Dec 5, 2007
Nov 24, 2007
farewell
Jul 29, 2007
[self] information behaviour
Looking for information, or following a lead or a clue, depends on:
- the time/place where one is - different places allow different accesses to different spaces, namely information spaces (ex: if i was working in INETI and not in my house, i could have accessed the papers posted below. Instead, i have to leave a «to do» message to myself, with enough elements to recover it when I am back to INETI, or UMinho, or other place where i am granted access to that piece of information... or buy myself an entrance and have my own almost-independent-place password). What's different about my scenario experience in 2007 and that of someone 10 years ago? The time of access to information, the amount of information available, the tools, the infrastructure... the status of the work (in this case, the PhD work). Information space's time/place dependent.
- the tools one has at the moment (and the supporting infrastructure needed for the tools to work). Information space's tool dependent. Need to explore if this kind of information spaces might configure also opportunistic access to information.
- formato of the information (and the medium required to interpret the information). Information space's format dependent.
- previous information to access information - examples can include: passwords and user IDs, bookmarks, reference lists, memos... since not every information is readily available, sometimes we need other pieces of information to be able to access the information we want. Information space's access dependent.
- passing the information without having access to it - if one of the persons that has access to my blog, happens to be in a place where access is granted, this message might be confusing: here i am saying that i can not see something that i give the link, and yet, if that person clicks the link, might get the complete paper. Information space's mediation dependent.
- interpret and make sense of the information around - this kind of information is best observed when one person moves from one country to another one, with a different language. This was of critical importance in the case of expatriates, when they where assigned to another country [refer to BCP study]. Information space's [code]/language dependent.
- having previous knowledge - «Quem não sabe é como quem não vê». One can read all the words in a book and still not «see» the information contain in the book. Later, when one reads the book again with more knowledge on the book's subject, one can «see» the information while reading the very same words. Information space's knowledge dependent.
- time/place
- tool
- format
- access
- mediation
- [code] language
- knowledge
Gwizdka, J. (2000). Timely reminders: a case study of temporal guidance in PIM and email tools usage. In CHI '00 Extended Abstracts on Human Factors in Computing Systems (The Hague, The Netherlands, April 01 - 06, 2000). CHI '00. ACM Press, New York, NY, 163-164:
"We describe our research in progress that explores the use of personal information management (PIM) tools in time and attempts to establish temporal attributes of information. We report on a short field study undertaken to examine relations between tools and information life-cycle. We propose four information types: prospective, ephemeral, working and retrospective. We outline relationships between PIM tools, email and different types of information. We use this framework to explain problems observed with handling information."Wang, Y., van de Kar, E., and Meijer, G. (2005). Designing mobile solutions for mobile workers: lessons learned from a case study. In Proceedings of the 7th international Conference on Electronic Commerce (Xi'an, China, August 15 - 17, 2005). ICEC '05, vol. 113. ACM Press, New York, NY, 582-589:
"Based on recent literature of systems engineering, business engineering, information systems design, and project/process management, an analysis framework is presented that assesses the design approach of workforce solutions. An exploratory case based in the Netherlands was studied under the framework. The results indicate a need for a design approach that integrates "soft system thinking", collaborative business engineering activities, and process management strategy. The study provides a basis for further research to design mobile workforce solutions."
Jul 27, 2007
Equiparação a Bolseira
Periodo de equiparada a bolseira, sem vencimento: 01.Jul.2007 a 30.Jun.2010
Jul 26, 2007
mobile professional work
"The results of the fieldwork in Tokyo clearly demonstrate that the conventional understanding of mobility, rigidly confined to geographic aspects, does not suffice for grasping the diverse realities of dynamic work practices of contemporary professional workers, in particular mobile professionals. Their work practices exhibit not only an extensive geographical movement in daily work activities but also intense interaction with a wide range of people through both physical and virtual interaction means. They also show flexible operation as an independent unit of business that can be flexibly mobilized by the firms."
mobility as duality: fluidity & stability
"(...) we proposed setting an integrative approach that sees mobility as a duality and thus facilitate the practice of theorisation on mobility; namely, studying both fluidity and stability in contemporary society and work organizations and understanding their mutual influences. The next step will be to test our arguments in various real-world contexts. We believe that field studies with rich and contextualized data on the actualities of mobile devices’ usage and on the kind of mobility we engage in are essential to fertilize this embryonic research field." Pica, Daniele & Kakihara, Masao (2003). The duality of mobility: understanding fluid organizations and stable interaction. ECIS 2003. Image by Monica Pinheiro, license CC BY-NC-SA (CC)
emerging work practices of mobile professionals
"This thesis aims to offer a theoretical foundation for the concept of mobility, particularly in contemporary work contexts. With support of information and communication technologies (ICTs) in general and mobile technology in particular, contemporary work activities are increasingly distributed and dynamically conducted in various locations. In such an emerging work environment, maintaining a highly level of ‘mobility’ is becoming critical for contemporary workers, particularly for mobile professionals. Based on the theoretical considerations on the concept of mobility, this thesis empirically explores the dynamic and heterogeneous nature of mobile professionals’ work practices.
(...)
The mode of mobility is characterised not only by extensive geographical movement but also by operational flexibility and intense interaction in mobile professionals’ dynamic work activities. Based on these theoretical and empirical discussions, this thesis aims: 1) to theoretically underpin our understanding of mobility in contemporary work contexts; 2) to offer empirically grounded implications for the post-bureaucratic, fluid organising of work; and finally 3) to advance the ongoing debate on the dynamic interplay of work, organisation, and technology."
Jul 16, 2007
Europe cross-border transitions
In order to solve bureaucratic workers loss of time, the study managed to elicit the needed requirements for civil data information about individuals to «move» between countries. More details on the project in
IDABC - Case Study in the Euregio: Reducing the administrative burden:
"The study examined the administrative processes and requirements which had to be completed by the mobile citizens in these border areas. In doing this, it adopted the customers’ perspective, who wanted to reduce paper work and contacts with administrations. This study prepared the ground for the implementation of the trans-border eGovernment services that were able to improve the life of citizens wishing to move or take up activities in another Member State."(1) "The Mobility Case Study focused on municipalities of the Euregio Maas-Rhine, located at the point where the three countries Belgium, Germany and the Netherlands meet, on an area of nearly 11 000 km² and with a population of 3.7 million"
Jul 1, 2007
Information fragmentation
Defragmenting Information using the Syncables Framework
Jun 25, 2007
Context of Work
"I have been describing the context of work as a highly structured amalgam of informational, physical, and conceptual resources that go beyond the simple facts of who or what is where, when. Some of these resources are shared knowledge between participants, others have to do with the structure of the tasks a user is involved in and the different ways he or she has of coordinating the use of physical, informational and conceptual resources between himself, the work setting, and teammates."
"First, we must understand the factors which bias how people react to rich information spaces, loaded with entry points to more information. Second, we must unravel the complexities of the activity landscapes we interactively construct out of the resources we find and the tasks we have to perform. Finally, we must chart the diverse ways people coordinate their activity with their environment and with others."
Jun 18, 2007
mobile worker
"The rapid and accelerating move towards use of mobile technologies has increasingly provided people and organizations with the ability to work away from the office and on the move. The new ways of working afforded by these technologies are often characterized in terms of access to information and people anytime, anywhere. This article presents a study of mobile workers that highlights different facets of access to remote people and information, and different facets of anytime, anywhere. Four key factors in mobile work are identified: the role of planning, working in "dead time," accessing remote technological and informational resources, and monitoring the activities of remote colleagues. By reflecting on these issues, we can better understand the role of technology and artifacts in mobile work and identify the opportunities for the development of appropriate technological solutions to support mobile workers." [my bold]
May 31, 2007
mobile work practices
"This is clearly the world of the contemporary mobile work mode. Mobile workers engage themselves in getting their job done not only at their formal offices but at various sites such as home, clients’ offices, hotels, moving vehicles and so on. Looking at their nature of work, there is no rigid boundary that determines whether inside or outside the office: anywhere can be their office. They permeate across “regions” and “networks.” In this sense, we can argue that mobile work is the fluid mode of working."
May 18, 2007
Thoughts on Mobility
Para que os nossos telefones nos possam acompanhar e nós os possamos adjectivar de «móveis», outras infraestruturas (bem) fixas, têm que existir para nos permitir «dar mobilidade» aos nossos objectos móveis: antenas, amplificadores de sinal,....
É tão óbvio, que se torna ausente do utilizador comum. O enfoque na mobilidade humana , torna-se o ponto central do olhar. Nós somos a mobilidade.
This thoughts came stumbling after reading in a different kind of journal. One that makes use of multimedia in such a different way to present a line of thought, that my mind was receiving so many stimulus that it was hard to process all the signals i was being bombarded with:
- Vectors Journal of Culture and Technology in a Dynamic Vernacular. See also pdf with static information about WiFi.Bedouin, by Julian Bleecker. To luch the project, look for the «Launch Project» on the right side of this page.
Apr 27, 2007
framework for information overload in organizations
"(...) this review article examines the theoretical basis of the information overload discourse and presents an overview of the main definitions, situations, causes, effects, and countermeasures. It analyses the contributions from the last thirty years to consolidate the existing research in a conceptual framework, to identify future research directions, and to highlight implications for management." Eppler, Martin J. and Mengis, Jeanne (2005). A framework for information overload research in organizations. Image by Monica Pinheiro, license CC BY-NC-SA (CC).