"Infrastructure is both relational and ecological—it means different things to different groups and it is part of the balance of action, tools, and the built environment, inseparable from them. (...) to understand the interplay of online and offline behavior (...) include studying the design of infrastructure, understanding the paradoxes of infrastructure as both transparent and opaque, including invisible work in the ecological analysis, and pinpointing the epistemological status of indicators." Susan Leigh Star, 1999. The Ethnography of Infrastructure. American Behavioral Scientists, 43(3), pp 377-391. Image by Monica Pinheiro, license CC BY-NC-SA (CC)
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